News : RTA Call Centre Handles Half a Million Calls in 1st Qtr 2016
Dubai, United Arab Emirates, May 10, 2016 -- The Roads and Transport Authority , RTA , has revealed that its Call Centre received 529,495 calls during the first quarter of 2016, recording a response time of 12 seconds per call which compared well with the targeted rate of 20 seconds per call. The number of calls handled during the same time last year was 520,258 calls.
Ahmed Mahboub, Director of Customer Service at RTA’s Corporate Administrative Support Services Sector, said, "Receiving more than half a million calls within three months is indicative of the growing attention of the public to communicate with the centre. This number of calls is attributed to the excellent efforts of the teams to ensure instant responses to customer needs despite the extensive range of services provided by the centre." " RTA is always keen on the practical implementation of its 3rd Strategic Goal, i.e., People’s Happiness, and considers it the backbone of its strategy towards improving services and means of delivering them through the use of cutting-edge technologies to save customers time and effort," added Mahboub.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From Roads and Transport Authority (RTA)
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Wednesday, May 11, 2016
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...