News : RTA Call Centre Handles Half a Million Calls in 1st Qtr 2016
Dubai, United Arab Emirates, May 10, 2016 -- The Roads and Transport Authority , RTA , has revealed that its Call Centre received 529,495 calls during the first quarter of 2016, recording a response time of 12 seconds per call which compared well with the targeted rate of 20 seconds per call. The number of calls handled during the same time last year was 520,258 calls.
Ahmed Mahboub, Director of Customer Service at RTA’s Corporate Administrative Support Services Sector, said, "Receiving more than half a million calls within three months is indicative of the growing attention of the public to communicate with the centre. This number of calls is attributed to the excellent efforts of the teams to ensure instant responses to customer needs despite the extensive range of services provided by the centre." " RTA is always keen on the practical implementation of its 3rd Strategic Goal, i.e., People’s Happiness, and considers it the backbone of its strategy towards improving services and means of delivering them through the use of cutting-edge technologies to save customers time and effort," added Mahboub.
Posted by Veronica Silva Cusi, news correspondent
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About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Wednesday, May 11, 2016