News : RTX Opens Orlando Call Center
May 8, 2014 -- Resort Travel & Xchange (RTX) recently opened a new 5,000 sq. ft. call center in Orlando, Florida to help better serve the company’s expanding member base. Currently, the call center specifically services members of the Festiva Adventure Club.
The expansion into the Orlando call center is a vital part of the RTX business model; while other timeshare exchange companies open call centers, RTX operates in an entirely different way. RTX recruits members instead. RTX allows its members to place search requests anywhere (not only affiliated resorts), after which the dedicated team searches for availability in all resorts and hotels in that area, rather than just in a directory.
RTX chose the Orlando area for its new office because it is the hub of the vacation ownership and timeshare industry. There are several partner resorts as well as RTX members throughout Florida, and this location is a natural complement to RTX’s home base in Asheville, NC.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, May 9, 2014