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News : Rural Payments Agency Confirms Longer Helpline Opening Hours
UK, Jan 27, 2015 -- The Rural Payments Agency (RPA) has confirmed extended hours for its helpline as it seeks to ramp up the registration process ahead of the Basic Payment Scheme (BPS) application process.
The helpline is now open from 7am to 6pm on weekdays and 8am to 2pm on weekends.
Farmers need to register their identity before they can access the RPA’s new online CAP application system.
Initially the plan was for this to be done online via the Gov.UK Verify system. But as farmers struggled to get through on this system, the RPA has increasingly been encouraging farmers to register via the RPA telephone helpline.
RPA chief executive Mark Grimshaw revealed last week that, by the middle of January, 6,354 customers and 778 agents had registered their identification details.
But he said the RPA was ‘ramping up’ the registration process and had asked the NFU to begin inviting 3,000 members a day onto the new service
The agency has set itself the ‘challenge’ of having all people registered by the end of February
In February, farmers will be able to check and amend details like land parcels, including adding information on land cover and usage.
The intention is, from March farmers will be able to confirm entitlements and eligibility, and will be able to complete and submit 2015 claims up until May 15.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Rural Payments Agency
About Rural Payments Agency:
The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra).
Published: Friday, January 30, 2015