News : Rush Enterprises Expands Dealership and Call Center Network
San Antonio, TX, Dec 15, 2014 -- Rush Truck Centers (RTC), the dealership arm of conglomerate Rush Enterprises, is expanding its footprint in Florida and Texas while adding to its call center network as well, the company said here at its ninth annual Technician Skills Rodeo.
For starters, RTC finalized its purchase of certain assets of North Florida Truck Parts, located in Lake City, FL. Additionally, RTC opened new locations in Orlando, FL, and Cotulla, TX, while also expanding its Orlando South facility.
Rush Enterprises also opened its RushCare Rapid Parts Call Center this week; a network designed to support expedited parts requests by regional customers.
The company added that its plans to open 10 additional call centers through mid-2015.
"Our customers deserve quick, convenient access to the parts they need, to keep their trucks up and running," noted Michael McRoberts, senior vice VP- dealership operations for Rush Enterprises, in a statement. "Our call centers not only quickly fill orders, but will also research and find the parts needed, without extended hold time for the customer."
Rush Enterprises also upgraded its smartphone mobile app and "re-launched" websites for key subsidiaries this week as well.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, December 16, 2014