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News : Russia's Beeline Commissions Remote Contact Centers in 6 Cities

#contactcenterworld

Moscow, Russia, May 25, 2021 -- Russia's Beeline recently announced that it has created new contact centers whose employees can advise clients from home.

The first remote contact centers were opened in Smolensk, Lipetsk, Kursk, Kazan, Izhevsk and Kostroma. The project created new jobs in the regions and improved customer service. Distributed contact centers will help you advise even more customers, reduce response times and improve service quality. In the near future, remote contact centers will appear in other cities of Russia.

Now the recruitment of employees for contact centers is carried out in regional centers, in the future it is planned to hire residents from settlements located in the regions. After a successful interview, prospective employees undergo training. The company offers employees flexible working hours, voluntary medical insurance, corporate cellular communications, discounts on company and partner products, and other corporate bonuses.

Each contact center employs 15 people and a team leader who maintains a high level of service, adapts newcomers, develops a corporate culture and creates an effective team. Despite the fact that employees work remotely, they periodically meet to discuss work issues and conduct various team-building activities.

Natalia Samarenkova, Director of customer service, Beeline
"Beeline was one of the first in Russia to launch a remote work project in 2016. Now about 90% of the company's employees can work remotely. Based on this successful experience, we created a remote work project for contact centers, thus increasing recruitment opportunities and improving the quality of customer service".

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thefastmode.com


About BeeLine:
Company LogoBeeline (Russian: Билайн), earlier Bee Line GSM (Russian: Би Лайн GSM) is a Russian telecommunications brand by OJSC VimpelCom.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Wednesday, May 26, 2021

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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