Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors


News : Rutgers University and Genpact Expand Graduate Risk Analytics Program

#contactcenterworld, @genpact, @RutgersU

Eew York, NY, USA, Aug 22, 2017 -- Rutgers, The State University of New Jersey, a national research university, and Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, announced the expansion of their curriculum program that provides graduate students with advanced analytics and research skills. Participants also receive more exposure to practical, industry knowledge to better prepare them for a risk management career.

Students in Rutgers’ Financial Statistics and Risk Management (FSRM) graduate program benefit from classes developed and taught by Genpact experts in analytics, digital technology, regulatory compliance areas like anti-money laundering and other financial crimes, and risk management consulting. The holistic curriculum combines theory and practice with exposure to industry experts as guest lecturers, case studies from actual client scenarios, and hands-on workshops. By leveraging advanced analytics and technology, coupled with real-world domain expertise, Genpact and Rutgers help create a more competitive workforce with skills that reflect the business environment’s increasing complexity.

Ring2 Dashboards & Wallboards Free Trial

Banks and financial institutions continue to face a volatile market with ever-increasing regulations. In addition, a "digital first" world has fueled a data explosion, driving demand for risk management professionals with new skills and smarter decision making to meet the needs in a changing market. In response, Genpact built its global Risk Academy that works with colleges to help develop talent and fill these skills gaps.

"Genpact provides our students with knowledge they would never attain in a traditional academic class alone," Dr. Neville O’ Reilly, FSRM program deputy director, Rutgers University. "We partner together to develop a curriculum that provides more pragmatic knowledge of how the banking industry truly operates, and the instructors bring experience and understanding of risk management from their work with leading global financial institutions."

The program with Rutgers University began in 2015, and is the latest example of Genpact’s expanded relationships with universities around the world. Advanced coursework added this year includes more in-depth technical topics in data analytics, financial crimes and sanctions, as well as practical skills like project management and risk consulting. This innovative joint alliance comprises a set of methodologies and applied learning based on Genpact’s expertise and broad suite of analytics solutions serving numerous global financial institutions. In addition to technical and domain knowledge, courses also emphasize professional skills development.

"Genpact and Rutgers have built a broader learning platform for risk management and analytics to increase employability of market-ready professionals," said Manish Chopra, senior vice president and business leader, Global Risk Services, Genpact. "Our expertise in innovation for analytics and digital technology, combined with experience at numerous leading global banks, helps encourage new ideas between industry and academia around data-enabled decision-making in risk management."

Students completing the FSRM program earn a Master’s degree in statistics focused on the analysis and modeling of financial data and risk management. They also can participate in Genpact’s campus recruitment activities, conducted during both fall and spring sessions.

#contactcenterworld, @genpact, @RutgersU

Posted by Veronica Silva Cusi, news correspondent
Source: Genpact

About Genpact:
Company LogoGenpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About Rutgers University:
Company LogoRutgers, The State University of New Jersey, commonly referred to as Rutgers University, Rutgers, or RU, is an American public research university and the largest institution for higher education in New Jersey.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Thursday, August 24, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =