News : Ryanair Fined Over Customer Service Phoneline
UK, Jan 26, 2015 -- Ryanair has been fined by an Italian watchdog following complaints about a premium rate customer service phone line.
Competition overseer AGCM fined the budget airline after an investigation launched last June that gave it 90 days to improve the service.
Although the watchdog said Ryanair had attempted to improve its customer service, it still felt a fine was necessary. The airline said it is has instructed its lawyers to appeal.
The Australian reported Ryanair had been tasked with addressing the "extreme difficulty" faced by passengers using the line, which "rarely resolved" their problems.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The customer complaints involved trouble changing bookings, making arrangements for disabled passengers, and making alternative plans following cancelled flights.
Since the initial investigation Ryanair has cut the cost of its customer service line, introduced online chat support and removed a premium line for customers requiring boarding assistance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From Ryanair Limited
About Ryanair Limited:
Ryanair Ltd. is an Irish low-cost airline. Its headquarters is located in Swords, County Dublin, Ireland, with its primary operational bases at Dublin Airport and London Stansted Airports. In 2013, Ryanair was both the largest European airline by scheduled passengers carried, and the busiest international airline by passenger numbers.
Published: Wednesday, January 28, 2015
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...