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News : Ryanair Fined Over Customer Service Phoneline
UK, Jan 26, 2015 -- Ryanair has been fined by an Italian watchdog following complaints about a premium rate customer service phone line.
Competition overseer AGCM fined the budget airline after an investigation launched last June that gave it 90 days to improve the service.
Although the watchdog said Ryanair had attempted to improve its customer service, it still felt a fine was necessary. The airline said it is has instructed its lawyers to appeal.
The Australian reported Ryanair had been tasked with addressing the "extreme difficulty" faced by passengers using the line, which "rarely resolved" their problems.
The customer complaints involved trouble changing bookings, making arrangements for disabled passengers, and making alternative plans following cancelled flights.
Since the initial investigation Ryanair has cut the cost of its customer service line, introduced online chat support and removed a premium line for customers requiring boarding assistance.
Posted by Veronica Silva Cusi, news correspondent
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About Ryanair Limited:
Ryanair Ltd. is an Irish low-cost airline. Its headquarters is located in Swords, County Dublin, Ireland, with its primary operational bases at Dublin Airport and London Stansted Airports. In 2013, Ryanair was both the largest European airline by scheduled passengers carried, and the busiest international airline by passenger numbers.
Published: Wednesday, January 28, 2015