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News : S-NET Communications Launches AI-Powered Omnichannel Customer Experience Solution to Help Businesses Engage with Clients

#contactcenterworld

Chicago, IL, USA, Aug 1, 2022 -- S-NET Communications, a provider in cloud-based business communications and networking services, announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless, automated, and personalized customer experience journeys across channels including voice, SMS, email, web chat, fax, and Facebook, with additional channels planned to be introduced later this year.

In a market where customer service is the number one driver of brand loyalty, seamless, multichannel customer communications have gone from being appreciated to being largely expected. But as many businesses continue to struggle with talent shortages, meeting continuously increasing client expectations is more challenging than ever before. S-NET Engage Contact Center empowers businesses of all sizes to deliver streamlined and personalized customer experiences using AI to create automated, scalable customer journeys and relieves the burden on customer service staff.

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"Customer expectations have been significantly shaped by the advanced AI that large corporations use to optimize each client interaction," said Alex Fayn, S-NET CEO. "Customers today expect the same personalization from every brand, and they expect business to meet them on their preferred channels of communication. An omnichannel contact center solution powered by leading-edge AI gives organizations large and small the tools to deliver the same enterprise-grade, solution-centered customer care, whether they have a large call center or just a couple of customer service reps on their team."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About S-NET Communications:
Company LogoFounded by industry veterans Alex Fayn and Eugene Likhovid in 2006, S-NET Communications has grown from a regional telecommunications provider to serving thousands of businesses nationwide. Large enough to deliver robust, state-of-the-art cloud communications and networking solutions, but small enough to provide each client with personalized customer support, S-NET continues to maintain a client retention rate of 99%.
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Published: Tuesday, August 2, 2022

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2022 Buyers Guide Visual Communications

 
1.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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