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News : S-NET Communications Launches AI-Powered Omnichannel Customer Experience Solution to Help Businesses Engage with Clients

#contactcenterworld

Chicago, IL, USA, Aug 1, 2022 -- S-NET Communications, a provider in cloud-based business communications and networking services, announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless, automated, and personalized customer experience journeys across channels including voice, SMS, email, web chat, fax, and Facebook, with additional channels planned to be introduced later this year.

In a market where customer service is the number one driver of brand loyalty, seamless, multichannel customer communications have gone from being appreciated to being largely expected. But as many businesses continue to struggle with talent shortages, meeting continuously increasing client expectations is more challenging than ever before. S-NET Engage Contact Center empowers businesses of all sizes to deliver streamlined and personalized customer experiences using AI to create automated, scalable customer journeys and relieves the burden on customer service staff.

"Customer expectations have been significantly shaped by the advanced AI that large corporations use to optimize each client interaction," said Alex Fayn, S-NET CEO. "Customers today expect the same personalization from every brand, and they expect business to meet them on their preferred channels of communication. An omnichannel contact center solution powered by leading-edge AI gives organizations large and small the tools to deliver the same enterprise-grade, solution-centered customer care, whether they have a large call center or just a couple of customer service reps on their team."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About S-NET Communications:
Company LogoFounded by industry veterans Alex Fayn and Eugene Likhovid in 2006, S-NET Communications has grown from a regional telecommunications provider to serving thousands of businesses nationwide. Large enough to deliver robust, state-of-the-art cloud communications and networking solutions, but small enough to provide each client with personalized customer support, S-NET continues to maintain a client retention rate of 99%.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, August 2, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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