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News : S3 Celebrates Successful Launch of Retail-Caliber CRM in Missouri

#contactcenterworld

Nashville, TN, USA, May, 2021 -- Sovereign Sportsman Solutions (S3) has announced the launch of a new CRM solution for its partners at the Missouri Department of Conservation (MDC). The Customer Relationship Manager, a component of S3's new CORE outdoor experience management platform, fills a gap for fish, wildlife, and parks agencies by introducing a true retail industry-caliber, 360-degree view of customers. With this tool, MDC can take advantage of a myriad of automated marketing capabilities and analytics reporting that leverage the data.

The new CRM empowers the MDC to build relationships with a new generation of outdoor enthusiasts. Just as important, S3 CORE helps the agency keep existing license buyers coming back.

According to S3's Chief Operations Officer Chris Willard, keeping outdoor options top of mind for Missouri customers is essential. "Relevancy is the bi-product of customer engagement. S3 CORE allows the MDC to aid their customers at nearly every step of their journey into the outdoors. Gaining and keeping the attention of customers and potential customers is essential for the future of conservation," said Willard.

Nathan Bess, MDC's Permit Services & Revenue Manager, said this about S3 CORE CRM: "We are excited to broaden our partnership with Sovereign Sportsman Solutions (S3) even further in being able to maintain relevant and meaningful relationships with those who enjoy Missouri's outdoor resources. The successful launch of S3's marketing platform will not only allow us to better understand and engage with those we serve in a way that respects their unique journey both in their outdoor experiences and (with) our Department, but also provides us with a streamlined and easy-to-use reporting tool to monitor our successes."

S3 CORE CRM was a combined effort between the two long-time partners. Using data to drive decisions and actions is fundamental to the way MDC does business. The Missouri team now has the tool they need to meet their goals by creating meaningful, supportive, relationships with their customers.

S3 Vice President of Marketing and Customer Engagement Eric Dinger said building S3 CORE has been a labor of love. "Our team members are deeply passionate about conservation, so to see this platform perform as we knew it could, is rewarding. Thousands of people in Missouri will have a better day outdoors because of this work."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


Today's Tip of the Day - Engage Your Agents!

Read today's tip or listen to it on podcast.

Published: Tuesday, May 4, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
PH: +972-9-9605894

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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