News : Sabio Acquires DatapointEurope
London, UK, July 17, 2017 -- Customer experience technology provider Sabio has announced the acquisition of DatapointEurope, a European Contact Centre technology service provider.
The acquisition is part of Sabio’s plan to double the size of its business through both organic growth and acquisition of complementary businesses to deepen its IP and expand its geographic reach. Following a major investment by Lyceum Capital last year, Sabio has executed against this plan – delivering organic growth, adding contact centre experience analysis skills and tools to its portfolio with the recent addition of SaaS solutions provider Rapport, and now expanding internationally with the acquisition of DatapointEurope.
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"Geographical expansion is critical to Sabio’s growth plans, so the acquisition of DatapointEurope - with its broad reach across Europe and the Americas – is an important next step for the company," commented Sabio’s Chief Executive Officer, Andy Roberts. "DatapointEurope’s international footprint entirely complements Sabio’s existing strong presence in the UK and the Asia-Pacific markets, enabling the combined operation to address the demand for innovative global customer experience solutions.
"Over the last couple of years we’ve built out our infrastructure to support a much larger business operation by increasing Sabio’s own IP and growing annuity revenues through a range of hosted and managed service offerings," he continued. "We’ve already demonstrated our ability to leverage value from this model - adding DatapointEurope will allow us to accelerate the process on a much broader geographical basis."
"Joining Sabio is a logical move for DatapointEurope as there’s a particularly close fit in terms of our culture and values, along with our shared commitment to making our organisations a great place to work," added Rafael Aranda, DatapointEurope’s Chief Executive Officer. "We’re particularly proud to be a founding partner of the Intelligent Communications Alliance (ICA) – a specialised global solutions integrator helping multinational clients. By combining Sabio and DatapointEurope’s expertise - in helping organisations to define, implement and support customer experience solutions based on some of the market’s leading technologies - we are looking forward to developing the ICA further. Additionally, both organisations hold key strategic technology partnerships, and are recognised for their ability to deliver complex customer experience solutions based on our industry’s core technologies."
Posted by Veronica Silva Cusi, news correspondent
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Published: Tuesday, July 18, 2017