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News : Sabio Group Achieves Twilio Gold Partner Status to Bring AI to the Contact Centre

#contactcenterworld, @sabiosense, @twilio

London, UK, May 28, 2020 -- As European independent customer experience full-service provider, Sabio’s scale and broad penetration of the contact centre market provides Twilio with a valuable route into the Western European marketplace. Coupled with DVELP’s Twilio and Google CCAI expertise, skills and technologies, this makes Sabio a strong partner with capability in delivering, managing and supporting CX solutions at enterprise scale.

DVELP’s flagship product ‘Airline‘ integrates Google CCAI and Twilio APIs and enables organisations to rapidly build, test and deploy automated, conversational customer experiences. 

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"Through our acquisitions and subsequent recognition of our increasing capabilities by partners like Twilio, Sabio is rapidly pursuing its goal of becoming Europe’s premier independent customer experience and contact centre innovator, integrator and thought leader. Our offer to clients is that we can consult, advise on and implement the best and most appropriate technology for their situation, whether that is on-premise, cloud or hybrid. Our unparalleled access to technology and expertise makes us the perfect partner for clients, whatever stage their CX journey has reached." said Sabio Group’s CEO Jonathan Gale.

"Sabio has demonstrated invaluable capability and significant credibility and heritage in implementing Twilio solutions, and their achievement of Gold Status in the Twilio Build Partner Program is well-deserved based on the value they deliver to our shared customers" said Glenn Weinstein, chief customer officer, Twilio. "We look forward to continuing to work with the Sabio team to help our customers transform customer experience, by bringing cutting-edge innovation to customer service and build on our existing momentum in the contact centre market."

#contactcenterworld, @sabiosense, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sabio:
Company LogoSabio Group is a global reaching digital CX transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia and Singapore. The Group, which includes acquired subsidiaries including Dvelp, flexAnswer and makepositive, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, and that of technology providers such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisation’s optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
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About Twilio:
Company LogoCreate and scale voice, VoIP and SMS text messaging applications with a cloud platform.
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Today's Tip of the Day - Use Of IVR

Read today's tip or listen to it on podcast.

Published: Friday, May 29, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

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