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News : Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition

#contactcenterworld, @sabiosense

London , UK, July 12, 2022 -- Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of workplace mental health platform provider, People Matter.

The digital customer experience (CX) transformation provider announced completion of the acquisition in a move that enriches its current intellectual property (IP).

People Matter specialise in helping organisations measure and improve mental wellbeing in the workplace – recognising warning signs and helping companies address pressure points quickly.

Tom Mullen, Chief Product Officer at Sabio Group, said: "The acquisition of People Matter represents an outstanding addition to the Group and is a continuation of our strategy to acquire businesses with leading IP and expertise in our industry.

"The business adds strong technical capability as well as key subject matter specialists to an already strong wellbeing proposition which we believe is essential for our clients.

"The contact centre market is clearly telling us that, with attrition remaining at worrying levels across Europe, nurturing positive mental health and wellbeing has never been more important. This acquisition not only complements our recent activities in this area but enhances our position as a leading advocate for positive mental well-being among the contact centre workforce."

Tom added: "We have been working closely with People Matter for several months as part of a number of strategic projects and so have a deep knowledge of the strength of their business and its technology capability. The synergies between both organisations are clear.

"We believe this is not only an exciting acquisition by the business, but one that cements our commitment to the success of the contact centre industry through an enhanced focus on its number one asset – its people."

Amy King, co-Founder, People Matter, said: "We are truly delighted to be joining a fast-growing and ambitious organisation in the form of Sabio.

"With enterprises focusing on digital transformation and improving efficiencies and customer engagement through the adoption of AI and automation technologies, it’s changing the fundamental nature of today’s contact centre advisor role. They’re handling more complex, urgent and emotional customer journeys – which is placing huge pressures on advisors and leading to burnout, absenteeism, presenteeism and therefore high attrition rates.

"People Matter has always been a purpose-led business. With the addition of our technology and expertise into the Sabio Group, it will enable us to make a real and positive impact in helping the contact centre management and general workforce better understand issues around wellness, emotions and stress, and allow us to tackle the problem of attrition head-on."

The acquisition of People Matter is the latest move by Sabio in supporting mental health and wellbeing within the contact centre. In the last year, it launched its Human Services campaign aimed at helping organisations support advisors as they adapt to a world of longer and more demanding interactions.

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, July 14, 2022

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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