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News : Sabio Group Expands Technology Portfolio with Acquisition of CX Provider DVELP

#contactcenterworld, @sabiosense

London, UK, March 16, 2020 -- Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London. The acquisition supports Sabio’s goal of becoming an independent customer experience and contact centre innovator, integrator and thought leader throughout Europe.

DVELP’s flagship product ‘Airline‘ integrates Google CCAI and Twilio APIs and enables organisations to build, test and deploy automated, conversational customer experiences. The AI based technology helps customers reach resolution more quickly and empowers agents to focus on more complex tasks.

"CX focussed organisations have more technology choice than ever before. The contact centre and CRM spaces are rapidly evolving through the adoption of emerging technologies such as Google’s Contact Center AI and Twilio Flex. Adding this capability and product set to our portfolio allows us to combine our partners solutions and our own IP to deliver greater flexibility and innovation," said Sabio Group’s CEO Jonathan Gale.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We anticipate a significant migration of CX and CC technology to the cloud over the coming years and believe that DVELP will be instrumental in helping Sabio clients to benefit from the democratisation of world-class NLU and AI technologies," Jonathan added. "I am delighted to be welcoming Tom Mullen and the DVELP team to the Sabio Group extending Sabio’s capability and accelerating our innovation strategy."

"The CX industry is on the precipice of a customer service revolution" added Tom Mullen, DVELP’s Founder and CEO. "We are confident that being part of the Sabio Group will allow us to reach more clients and guide them through their customer experience transformation".

"DVELP has long been a valued services partner to Twilio and has played an important role in our growth in the UK and in the development of our contact centre business," said Glenn Weinstein, Chief Customer Officer, Twilio. "This acquisition by Sabio underscores the Twilio partner momentum in the contact centre market, and we look forward to continuing to work with the team to help our customers transform customer experience."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sabio:
Company LogoSabio Group is a global reaching digital CX transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia and Singapore. The Group, which includes acquired subsidiaries including Dvelp, flexAnswer and makepositive, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, and that of technology providers such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisation’s optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
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Today's Tip of the Day - Use Of IVR

Read today's tip or listen to it on podcast.

Published: Tuesday, March 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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