The digital customer experience (CX) transformation provider’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organisations.
Its newly launched Wellbeing Companion will play a central role in the programme, taking advantage of ongoing, anonymised data to support advisers and managers as part of a systematic approach to an organisation’s wellbeing strategy.
The Companion is part of a three-pronged wellbeing service which includes Consultancy and Success Management. The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organisational culture.
Nigel Winship, Principal Specialist Architect at Sabio, said: "The launch of the Wellbeing Companion as part of our complete Wellbeing Programme represents a significant step in our mission to integrate wellbeing into the very fabric of a business’ contact centre operations.
"The Programme will empower organisations to take proactive steps towards the welfare of their staff and we’re excited to be playing such an active part in transforming future wellbeing journeys."
Dr. Phoebe Asquith, Senior Business Consultant at Sabio Group, emphasised the importance of the full Wellbeing Programme. She said: "The launch of our Wellbeing Programme, underpinned by the Wellbeing Companion, is an embodiment of our commitment to enhancing positive workplace experiences for all.
"The Wellbeing Companion, in particular, harnesses the power of science and technology to create a powerful interactive experience that engages and supports staff, ultimately fostering a positive working environment and better wellbeing in the contact centre."
Tom Mullen, Chief Product Officer at Sabio Group, said: "Our Wellbeing Programme is not just a programme — but a philosophy. It’s about creating a work environment where people can thrive. This solution embodies Sabio’s commitment to innovative technology that serves not just the business needs of our clients, but the wellbeing needs of their staff. Today’s launch is just the beginning of our journey towards more integrated, holistic and data-driven wellbeing solutions."
Sabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
Published: Wednesday, June 21, 2023
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.
|Scopserv Integrated Services
ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system
Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.