Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Feyza Sahbaz Guzey
Cust. Cont. and Out Of Br. Sales Channels Proj. Supervisor
2
EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
90
MEMBER
Intan Dwi Febrita
Head of Customer Care Operations
2
EXECUTIVE MEMBER
Andi Fadhila Arvin
Project Assistant
455
MEMBER
Katarzyna Grabowska
Deputy Director
4

News : Sabio Group Secures Multi-Year Contract with Journeycall, Part of ESP Group

#contactcenterworld, @sabiosense, @espgrp

London, UK, Apr 24, 2023 - Sabio Group, a digital customer experience (CX) transformation provider, has secured a multi-year contract with Journeycall to support its digital transformation strategy.

Journeycall, a provider of multi-channel contact centre services to public and private sectors, has selected Sabio to support its contact centre migration to Genesys Cloud CX.

The agreement will also see Sabio provide Journeycall with a range of additional services, including consulting, implementation, and support.

Journeycall's digital transformation project and contact centre modernisation will provide the organisation with a flexible and scalable platform that can adapt to changing customer demands and provide a seamless omnichannel experience.

Theresa Lawson, Chief Executive Officer of the ESP Group, said: "We are committed to delivering outstanding customer experiences and investing in the latest technologies to support our digital transformation objectives.

"We're absolutely delighted to be working with a true digital CX specialist in the form of Sabio Group, and we are particularly excited by their Genesys capabilities and knowledge which we believe will enable us to provide our customers with a seamless omnichannel experience for the foreseeable future."

Sabio Group's CEO, Andy Roberts, said: "We're excited to be working with Journeycall to help them achieve their digital transformation objectives.

"Our expertise in customer experience solutions, combined with Genesys' leading cloud platform, will help Journeycall deliver outstanding experiences to its customers and gain a competitive advantage in the marketplace."

Mark Betts, Sabio Group's Managing Director for the UK, Nordics and Africa, said: "This is an exciting contract win for Sabio and demonstrates our ability to deliver outstanding customer experiences and support our clients' digital transformation objectives.

"We're looking forward to working with Journeycall to deliver a world-class contact centre solution that delivers value to their business."

#contactcenterworld, @sabiosense, @espgrp

Posted by Veronica Silva Cusi, news correspondent
Source: https://sabiogroup.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About ESP Group:
Company LogoJourneycall is a Laurencekirk and Brechin based customer support, telesales and fulfillment specialist, with expertise in the transport and smartcard fields. Its other clients include London Councils, Stagecoach, Go-Ahead, Transport for London and the Association of Train Operating Companies. Along with parent company, ESP Systex, Journeycall is a leading UK provider of expertise in development, delivery and support of ticketing and smartcard services for transport, leisure, education and security companies.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, April 26, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 26901 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =