London, UK, Dec 9, 2019 -- Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market.
To further accelerate its core strategy, Jonathan Gale has been appointed as Sabio Group CEO where he will lead the ongoing development, communication and execution of a clear and compelling strategy for Sabio for the next stage of its journey.
Jonathan brings over 30 years’ experience in the SaaS technology industry, 20 of which being focused on Customer Experience and Contact Centres. This knowledge, combined with a detailed understanding of the creation of cloud products and services, will help Sabio build on its existing platform of Contact Centre, Digital and Insight offerings.
Jonathan’s background includes leading NewVoiceMedia as CEO from start-up to successful exit between 2011 and 2018.
Prior to that Jonathan was SVP Product at Mimecast, and previously ran Product Management & Business Development at Symantec Cloud Services which he joined via acquisition from MessageLabs.
Andy Roberts will transition to a new role as Vice-Chairman and will be continuing his work on inorganic growth.
Jonathan Gale said: "I am delighted to be joining the outstanding team at Sabio and working with our incredible customer base to lead them through this unprecedented period of customer experience evolution. Our focus is on enabling our clients to fully embrace and maximise the value from the very latest technologies such as: AI-powered self-service, truly channel agnostic customer engagement tools and endlessly scalable and elastic cloud platforms. I look forward to working with everyone at Sabio, our clients and our partners to help redefine world-class customer experience."
"Sabio holds a unique position in the global contact centre market as it continues to expand in terms of customer base, market share, strategic partnerships and its own product capabilities," said Sabio Group Chairman, Lee Shorten. "That’s why we’re taking this step to strengthen our leadership, with a new set of skills and experience to take the company on the next stage of its journey."
Posted by Veronica Silva Cusi, news correspondent
Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Published: Tuesday, December 10, 2019