#contactcenterworld, @sabiosense, @salesforce
London, UK, Nov 15, 2023 - Sabio Group announced the first tranche of its staff have become newly certified as Salesforce AI Associates and Salesforce Data Cloud specialists.
Salesforce announced its AI Associate and Data Cloud certifications in September, positioning Sabio among the first companies to have certified professionals.
These certifications help validate expertise in leveraging Salesforce's AI tools like Einstein and working with data platforms such as Customer 360, Analytics, and Data Cloud. They are useful for data analyst, data architect, marketer and Salesforce administrator roles working with AI and data.
With AI poised to transform businesses across all industries, Sabio is future-proofing its expertise to better serve its clients.
The news also comes just days after Sabio announced the launch of its specialist Sabio Salesforce Practice.
"AI is rapidly changing how businesses operate, and we want to remain at the leading edge in our field," said Rob Scutchings, Chief Technology Officer at Sabio Group. "Having a team well-versed in ethical, responsible AI will allow us to guide clients on how to implement AI-powered solutions that generate value for their customers and employees alike."
"We're thrilled to be among the trailblazers with this new credential from Salesforce," said Louise French, Head of Professional Services Operations Delivery at Sabio Group. "It really speaks to our team's dedication - they independently got certified on this brand-new program quickly after its release because they recognise how crucial AI knowledge is."
The certification ensures Sabio consultants not only have AI skills, but an understanding of how AI should be leveraged to boost business outcomes. "AI can't just be implemented haphazardly; you need people who grasp the ethical implications and can thoughtfully apply AI to unlock its benefits," Louise said. "Our newly certified associates have the know-how to provide those informed strategies to our clients."
With businesses facing increasing pressure to adopt AI, Sabio's expertise will be invaluable. "Every company knows they need to start implementing AI, just as they did with digital transformation. We're ready to skill up business leaders and teams on AI basics and best practices," said Scutchings.
Whether clients are just starting their AI journey or are looking to expand existing implementations, Sabio has the credentials and knowledge to guide the way with Louise adding: "We're proud to be deepening our AI capabilities to remain providers of the smartest solutions using cutting-edge technology."
Posted by Veronica Silva Cusi, news correspondent
Sabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Thursday, November 16, 2023
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