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News : Sabio Group Unveils ‘Sabio Console,’ its New AI-powered Customer Experience (CX) Platform

#contactcenterworld, @sabiosense

London, UK, Apr 5, 2022 -- Sabio Group, a digital customer experience (CX) transformation provider, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.

Launched today at ‘Disrupt’ - the UK version of Sabio’s flagship annual event - ‘Sabio Console’ integrates customer contact channels such as voice, webchat, SMS and WhatsApp into industry leading conversational AI platforms like Google CCAI, ES & CX.

‘Sabio Console’ will provide customers with the tools required to design, build, deploy and scale complex and automated customer interactions across multiple channels.
The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London.

Tom Mullen, Sabio’s Chief Product Officer, said: "Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform.

"The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.

"That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up."

"The platform provides a comfortable authoring experience, simplifying the build out of virtual agent interfaces for chat, with easily embedded rich media, as well as SSML for voice. The multi-lingual capabilities, including automatic language detection, allows Console to be deployed across more than 70 languages. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before."

He added: "Sabio Console is an extremely exciting offering and one that we think will have a huge impact not just for our clients but across the wider CX spectrum."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Wednesday, April 6, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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