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News : Sabio Group Unveils ‘Sabio Console,’ its New AI-powered Customer Experience (CX) Platform

#contactcenterworld, @sabiosense

London, UK, Apr 5, 2022 -- Sabio Group, a digital customer experience (CX) transformation provider, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.

Launched today at ‘Disrupt’ - the UK version of Sabio’s flagship annual event - ‘Sabio Console’ integrates customer contact channels such as voice, webchat, SMS and WhatsApp into industry leading conversational AI platforms like Google CCAI, ES & CX.

‘Sabio Console’ will provide customers with the tools required to design, build, deploy and scale complex and automated customer interactions across multiple channels.
The new platform was launched and demoed to delegates at ‘Disrupt’, Sabio’s flagship event which is taking place today at ‘The Brewery’ in London.

Tom Mullen, Sabio’s Chief Product Officer, said: "Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform.

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"The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.

"That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up."

"The platform provides a comfortable authoring experience, simplifying the build out of virtual agent interfaces for chat, with easily embedded rich media, as well as SSML for voice. The multi-lingual capabilities, including automatic language detection, allows Console to be deployed across more than 70 languages. Meanwhile, the platform’s Analytics capability provides a set of pre-configured dashboards that provide the user with more visibility than ever before."

He added: "Sabio Console is an extremely exciting offering and one that we think will have a huge impact not just for our clients but across the wider CX spectrum."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Sabio:
Company LogoSabio Group is a global reaching digital CX transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia and Singapore. The Group, which includes acquired subsidiaries including Dvelp, flexAnswer and makepositive, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, and that of technology providers such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisation’s optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
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Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, April 6, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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