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EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
109
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Vishala Raman
Head of Customer Care
181

News : Sabio Group Wins New Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation

#contactcenterworld, @sabiosense

London, UK, June, 2024 - Sabio Group, a global digital customer experience (CX) transformation services provider, has secured a new contract with a Swedish energy provider.

Vattenfall, a European producer and retailer of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services.

Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its operations in Germany, the Netherlands, and the Nordics.

The move will enable Vattenfall to consolidate its European contact centre infrastructure and agent workforce onto one single cloud platform - delivering significant efficiencies and a unified omnichannel customer experience (CX).

Wouter Bakker, Country Manager of Sabio Group Benelux, commented: "Vattenfall is a prestigious and ambitious renewable energy provider known all across Europe.

"This contract win highlights the appetite among enterprise firms to embrace cloud contact centre solutions to achieve efficiencies, flexibility and deliver exceptional customer experiences across European teams and operations.

"It is such an exciting project, with a real-tier one utilities specialist. We’re really looking forward to working with them."

Wouter said: "Sabio is a trusted partner for any organisation looking to transform customer and employee experiences. We understand the complexities of managing contact centre operations across different countries, languages and compliance regimes and our track record in this space is second-to-none."

He added: "Digital transformation is a significant undertaking, not only in terms of cost but in terms of labour also. This is even more prevalent in Vattenfall’s situation as three countries are transitioning to the cloud simultaneously.

"However, our expertise helped us stand tall against some very capable competitors. I am pleased Vattenfall have placed their trust in this project with Sabio; we are well-equipped to provide a seamless transition to a state-of-the-art Contact Centre as-a-Service (CCaaS) platform that aligns perfectly with their digital transformation objectives."

#contactcenterworld, @sabiosense

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Monday, June 17, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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