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Diana Syahriyanti
Contact Center Departement Head
Vishala Raman
Head of Customer Care

News : Sabio Group Wins New Contract with Swedish Energy Firm, Vattenfall

#contactcenterworld, @sabiosense

Sabio Group, a global digital customer experience (CX) transformation services provider, has secured a new contract with a Swedish energy provider.

Vattenfall, a European producer and retailer of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services.

Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its operations in Germany, the Netherlands, and the Nordics.

The move will enable Vattenfall to consolidate its European contact centre infrastructure and agent workforce onto one single cloud platform - delivering significant efficiencies and a unified omnichannel customer experience (CX).

Wouter Bakker, Country Manager of Sabio Group Benelux, commented: "Vattenfall is a prestigious and ambitious renewable energy provider known all across Europe.

"This contract win highlights the appetite among enterprise firms to embrace cloud contact centre solutions to achieve efficiencies, flexibility and deliver exceptional customer experiences across European teams and operations.

"It is such an exciting project, with a real-tier one utilities specialist. We’re really looking forward to working with them."

One of the unique challenges facing Vattenfall was the simultaneous cloud migration across several countries, each with its own architectural nuances and working methodologies.

Sabio – the UK-headquartered but global CX provider - was selected based on the quality and price of their bid after a thorough tendering process.

Wouter said: "Sabio is a trusted partner for any organisation looking to transform customer and employee experiences. We understand the complexities of managing contact centre operations across different countries, languages and compliance regimes and our track record in this space is second-to-none."

He added: "Digital transformation is a significant undertaking, not only in terms of cost but in terms of labour also. This is even more prevalent in Vattenfall’s situation as three countries are transitioning to the cloud simultaneously.

"However, our expertise helped us stand tall against some very capable competitors. I am pleased Vattenfall have placed their trust in this project with Sabio; we are well-equipped to provide a seamless transition to a state-of-the-art Contact Centre as-a-Service (CCaaS) platform that aligns perfectly with their digital transformation objectives."

#contactcenterworld, @sabiosense


About Sabio:
Company LogoSabio Group is a global digital experience transformation services provider with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

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Published: Thursday, June 13, 2024

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2024 Buyers Guide Visual Communications

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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

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