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News : Sabio Keeps the AA Call Centre on the Road to Success
Sept 3, 2014 -- Avaya Connect Platinum Partner Sabio has announced its appointment to carry out a major refresh of the core communications infrstructure of the AA (formerly the Automobile Association). Sabio will also provide an ongoing support service for the AA to handle its call centre interactions with members across the UK and Ireland.
The AA upgraded contact centre will be based on the Avaya Aura Communications Manager platform and associated Call Management System.
Simon Brown, infrastructure services manager for the AA, said Sabio was selected because of its considerable experience with Avaya’s contact solutions and because he was impressed with the company’s "enthusiasm, professionalism and passion for customer service", which matches the ethos of the AA.
As part of the deal, Sabio will also deploy its MaaS (Monitoring as a Service) capability to provide the AA with additional visibility of its end-to-end contact centre platform.
"It’s great news to be chosen as the AA’s preferred contact centre technology support partner. Their decision reflects the strength of Sabio’s Avaya service offering, particularly the in-depth Avaya and Verint expertise demonstrated each day by our Glasgow-based Support Centre and our nationwide team of Sabio engineers," said Adam Faulkner, founding director at Sabio.
Posted by Veronica Silva Cusi, news correspondent
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
About Automobile Association:
The Automobile Association (The AA) is a British motoring association founded in 1905, which was demutualised in 1999 to become a private limited company which currently provides car insurance, driving lessons, breakdown cover, loans, motoring advice and other services. Following demutualisation the AA Motoring Trust was created in 2002 to continue its public interest and road safety activities. In 2007 the AA merged with Saga Group to form Acromas Holdings. Acromas listed The AA on the London Stock Exchange in 2014.
Published: Friday, September 5, 2014