News : Sabio Signs Workforce Optimisation Deal with Verint
London, UK, March 27, 2015 -- Sabio, the contact centre technology provider, has added workforce optimisation capabilities from Verint Systems to its new Sabio OnDemand cloud-enabled hosted contact centre offering.
Sabio OnDemand powered by Verint provides contact centre operators with instant access to workforce optimisation technologies, and joins Sabio OnDemand powered by Avaya in Sabio’s expanding suite of hosted contact centre solutions.
Sabio director Adam Faulkner said: "With Sabio OnDemand we’re looking to combine the best of both worlds, enabling organisations to continue trusting their customer engagement to proven best-in-class Verint workforce optimisation technology, but now delivering it via a more flexible, hosted model."
Posted by Veronica Silva Cusi, news correspondent
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
Published: Tuesday, March 31, 2015