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News : SADA Extends Relationship with Google Cloud, Announces Multi-Year Agreement to Drive Cloud Adoption

#contactcenterworld, @SADA, @googlecloud

Los Angeles, CA, USA, Feb, 2020 -- SADA, a global business and technology consultancy, and Google Cloud have announced they are extending their partnership through a new, multi-year agreement to drive adoption of Google Cloud’s platform and technologies through SADA’s expertise as a Managed Services Provider (MSP).

"We’re delighted to expand our partnership with Google Cloud under this new agreement and to help customers drive positive business outcomes with Google Cloud solutions and technologies," said Tony Safoian, CEO at SADA. "Since going all-in with Google Cloud and joining its MSP initiative, our Google Cloud Platform business has grown nearly 400 percent as we’ve seen tremendous excitement from existing and prospective customers."

Under this expanded partnership, SADA will launch new solutions and services to help customers leverage Google Cloud’s capabilities and infrastructure.

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"What’s most exciting about these hands-on workshops is that customers go from having zero prior experience with Anthos to deploying it to a multi-cloud environment, all in the span of one jam-packed afternoon," stated Miles Ward, CTO at SADA.

New packaged solutions for smart analytics and data warehouse modernization.
SADA is introducing new solutions to help organizations modernize data analytics and data warehousing with Google Cloud, including support for Netezza, Teradata, and Hadoop migrations to BigQuery. It will also launch ‘sprint workshops’ to help customers deploy serverless ML pipelines based on Pub/Sub, Dataflow, and Cloud Machine Learning Engine.

SADA will partner with Google Cloud's telephony partners on Contact Center AI (CCAI) to pair contact center technology with Google Cloud’s machine learning and artificial intelligence capabilities. 

In conjunction with delivering expanded managed services for their Google Cloud customers, SADA has increased investments in engineering, including Technical Account Management (TAM) teams, who ensure continuous customer success beyond the first workload moved to Google Cloud.

"We're very proud to expand our strategic partnership with SADA. This multi-year agreement to digitally transform organizations with Google Cloud confirms their confidence in delivering exceptional services and solutions to customers," said Carolee Gearhart, Vice President, Worldwide Channel Sales at Google Cloud. "As a Google Cloud MSP, SADA has proven its expertise in enabling customer success and providing innovative and scalable solutions for the enterprise."

"Flexibility is key to Papa John’s. For customers it is a choice to order our superior pizza by phone, website, mobile apps, Facebook, Apple TV or by asking Google. For engineers, it is a choice to deploy at any time of day, for any channel on any Google Cloud product," stated Justin Falciola, Chief Technology Officer, Papa John’s. "To get the best-in-class Google Cloud partner, whether it is about data, analytics, applications, migrations or support, we chose SADA's MSP services, which include technical account management, access to Google Cloud resources, and 24/7 service."

#contactcenterworld, @SADA, @googlecloud

Posted by Veronica Silva Cusi, news correspondent

About SADA Systems:
Company LogoSADA Systems, with a team of 350+ employees, is a software consulting agency that was founded in 2000. SADA Systems is headquartered in Los Angeles, with an office in Washington. The agency helps a variety of clients with their cloud consulting and system integration, IT strategy consulting, and software development needs.
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Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Saturday, February 29, 2020

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2021 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

Nuxiba Technologies

Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial



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