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News : SADA Extends Relationship with Google Cloud, Announces Multi-Year Agreement to Drive Cloud Adoption

#contactcenterworld, @googlecloud

Los Angeles, CA, USA, Feb, 2020 -- SADA, a global business and technology consultancy, and Google Cloud have announced they are extending their partnership through a new, multi-year agreement to drive adoption of Google Cloud’s platform and technologies through SADA’s expertise as a Managed Services Provider (MSP).

"We’re delighted to expand our partnership with Google Cloud under this new agreement and to help customers drive positive business outcomes with Google Cloud solutions and technologies," said Tony Safoian, CEO at SADA. "Since going all-in with Google Cloud and joining its MSP initiative, our Google Cloud Platform business has grown nearly 400 percent as we’ve seen tremendous excitement from existing and prospective customers."

Under this expanded partnership, SADA will launch new solutions and services to help customers leverage Google Cloud’s capabilities and infrastructure.

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"What’s most exciting about these hands-on workshops is that customers go from having zero prior experience with Anthos to deploying it to a multi-cloud environment, all in the span of one jam-packed afternoon," stated Miles Ward, CTO at SADA.

New packaged solutions for smart analytics and data warehouse modernization.
SADA is introducing new solutions to help organizations modernize data analytics and data warehousing with Google Cloud, including support for Netezza, Teradata, and Hadoop migrations to BigQuery. It will also launch ‘sprint workshops’ to help customers deploy serverless ML pipelines based on Pub/Sub, Dataflow, and Cloud Machine Learning Engine.

SADA will partner with Google Cloud's telephony partners on Contact Center AI (CCAI) to pair contact center technology with Google Cloud’s machine learning and artificial intelligence capabilities. 

In conjunction with delivering expanded managed services for their Google Cloud customers, SADA has increased investments in engineering, including Technical Account Management (TAM) teams, who ensure continuous customer success beyond the first workload moved to Google Cloud.

"We're very proud to expand our strategic partnership with SADA. This multi-year agreement to digitally transform organizations with Google Cloud confirms their confidence in delivering exceptional services and solutions to customers," said Carolee Gearhart, Vice President, Worldwide Channel Sales at Google Cloud. "As a Google Cloud MSP, SADA has proven its expertise in enabling customer success and providing innovative and scalable solutions for the enterprise."

"Flexibility is key to Papa John’s. For customers it is a choice to order our superior pizza by phone, website, mobile apps, Facebook, Apple TV or by asking Google. For engineers, it is a choice to deploy at any time of day, for any channel on any Google Cloud product," stated Justin Falciola, Chief Technology Officer, Papa John’s. "To get the best-in-class Google Cloud partner, whether it is about data, analytics, applications, migrations or support, we chose SADA's MSP services, which include technical account management, access to Google Cloud resources, and 24/7 service."

#contactcenterworld, @googlecloud

Posted by Veronica Silva Cusi, news correspondent

About SADA:
SADA is a privately-held global leader in providing business and technology consulting services that transform organizations. SADA has proven expertise in enterprise consulting, cloud platform migration, custom application development, workplace transformation, cloud managed services, and change management. As a Google Cloud Premier Partner with multiple Specializations, SADA has gained global accolades and awards including the 2018 Google Cloud Global Reseller Partner of the Year and 2017 Google Cloud North America Sales Partner of the Year.
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Today's Tip of the Day - Learn Through Bad Experience

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Published: Saturday, February 29, 2020

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2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
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