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News : SADAG Needs More Volunteers for Busy Suicide Call Centre

#contactcenterworld, @thesadag

Joburg, South Africa, Sept, 2018 -- The South African Depression and Anxiety Group (Sadag) is looking for more volunteers to help at their busy call centre office based in Sandton.

Sadag is now in its 24th year of running their 18 line call centre for callers dealing with mental health issues, which includes running the country’s only suicide helpline. The call centre answers an average of 600 calls a day and handles hundreds of emails, SMSs as well as Facebook and Twitter posts.

Read: SA’s soaring teen suicide rate – how to spot the signs

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According to call center manager at Sadag Vanishaa Gordhan, they are in need of more volunteer telephonic counsellors. "The need for more people on our shifts is due to the massive publicity over the past few months which has led to an increase in calls to the call centre on a daily basis.

New volunteers will attend a two-day training workshop which will take place on 29 September and 6 October. According to Gordhan, the training includes 12 onsite sessions in the call centre while working with senior counsellors.

There are currently over 140 volunteer counsellors at Sadag who give their time, skills and support to people who need assistance, guidance and referrals in dealing with various mental health issues such as depression, bipolar, substance abuse, anxiety, panic, and suicidal thoughts, all of which our counsellors are trained to help with. They even help patients on the phone after a traumatic event, such as rape, accidents and violence which may assist them with being admitted to a hospital for treatment.

Gordhan said, "Many of our counsellors have had depression or PTSD themselves and now feel stronger to help other people because they can better understand what they are going through."

Interested volunteers must be mature, kind and patient, based in Johannesburg and willing to commit to a 4-hour shift per week. The different shifts available are 8am to 12pm, 12pm to 4pm or 4pm to 8pm, seven days a week.

#contactcenterworld, @thesadag

Posted by Veronica Silva Cusi, news correspondent
Source: https://northeasterntribune.co.za


Today's Tip of the Day - A Welcome Call

Read today's tip or listen to it on podcast.

Published: Wednesday, September 26, 2018

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 
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