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News : Saga Chooses Sabio
London, UK -- Saga, a provider of financial and travel products, has engaged contact centre technology provider Sabio to support its contact centre infrastructure at sites in Folkestone and Thanet.
In addition to providing 24x7x365 coverage for Saga’s existing Avaya technology estate - including the core Avaya Aura Communication Manager platform - Sabio’s Enhanced Support approach will feature its Monitoring-as-a-Service offering to enable more proactive service management. Sabio will also work in partnership to drive the development of Saga’s customer engagement technology roadmap, helping the business to ensure that customers continue to benefit from the highest quality of service.
"The customer is at the heart of Saga’s approach, so it’s critical that our contact centre infrastructure keeps performing optimally. In selecting a new support partner we wanted an organisation that not only had an in-depth understanding of our Avaya technology, but could also help to shape our next generation customer contact strategy," explained Simon Godfrey, Head of IT Operations at Saga
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
About Saga Services:
Saga is an insurance company.
Published: Tuesday, March 1, 2016