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News : Saia Names Ray Ramu Chief Customer Officer (CCO)
Johns Creek, GA, USA, May 1, 2015 -- Saia Inc. is pleased to announce that Ray Ramu is being named Saia's Chief Customer Officer (CCO). Ramu is an 18 year veteran of Saia, most recently serving as Eastern Division Vice President of Sales. As Saia's CCO he will be responsible for managing strategic direction around the total customer relationship. This cohesive approach will tighten focus on overall customer satisfaction and loyalty to increase revenue and profit. Ray will have functional responsibilities for Sales, Marketing, Customer Service and Corporate Communication.
"Ray is uniquely qualified for this position having successfully served Saia in both Sales and Operations," said Rick O'Dell, Saia president and CEO. "He is a dynamic leader that will collaboratively engage all of our resources to improve the customer experience, furthering our value proposition in the marketplace. I am excited to continue to work with Ray in his enhanced leadership capacity."
Additionally, Mike Parker has joined the company as the Vice President of Marketing and Customer Service. Mike is replacing Sally Buchholz, who retired last month after 18 years with Saia. Parker has over 10 years of executive experience leading marketing strategy, communications and customer service in various industries. He has a BA in economics, an MBA in marketing and is six sigma green belt certified. Parker will report to Ramu.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
About Saia, Inc.:
Saia is an American less than truckload trucking company.
Published: Monday, May 4, 2015