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News : Sailors’ Society Launches Dedicated COVID-19 Helpline

#contactcenterworld

Hampshire, UK, May 7, 2020 -- International maritime welfare charity Sailors’ Society has launched a dedicated helpline for seafarers and their families.

The confidential, 24 hour service is there to offer support and welfare to those worried or adversely affected by the coronavirus pandemic.

Sandra Welch, the charity’s COO and director of programme, said: "We’ve seen an increase in calls for help and advice of late and there’s a lot of uncertainty, so our new dedicated Covid-19 helpline is a welcome addition to our services.

"Many seafarers don’t know when they will sign-off and return home, others haven’t been able to start contracts due to lockdowns. They are worried about losing their income and anxious about loved ones – the toll on their mental health is apparent.

"We are also offering grants to help seafarers and their families whose incomes have been decimated through loss of work and would encourage those in need to get in touch."

The helpline is a result of the charity’s Covid-19 emergency appeal, which has seen donations pour in from hundreds of individual supporters and shipping companies alike, including generous contributions from North P&I, Trinity House and West P&I.

Sandra continued: "We’ve had an incredible response to our ongoing Covid-19 emergency appeal and are so grateful for everyone’s support, but there is still so much to be done and the strain seafarers are under is ever increasing."

With lockdowns ongoing in many countries, the charity has ensured a continued service by offering virtual chaplaincy and welfare support, with physical ship visiting only taking place where regulations allow.

Seafarers can access a suite of practical resources produced by Sailors’ Society including an advice hub, Facebook support group and podcasts to help seafarers during the coronavirus crisis.

Shipping companies have also contacted Sailors’ Society, known globally for its award-winning wellness at sea programme, asking for help in supporting crews through the pandemic.

Seafarers and their family members can contact Sailors’ Society’s dedicated helpline by calling +1-938-222-8181 or instant chat via their website.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hellenicshippingnews.com


Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

More Editorial From Sailors’ Society

Published: Friday, May 8, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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