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News : Sailors’ Society Launches Dedicated COVID-19 Helpline

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Hampshire, UK, May 7, 2020 -- International maritime welfare charity Sailors’ Society has launched a dedicated helpline for seafarers and their families.

The confidential, 24 hour service is there to offer support and welfare to those worried or adversely affected by the coronavirus pandemic.

Sandra Welch, the charity’s COO and director of programme, said: "We’ve seen an increase in calls for help and advice of late and there’s a lot of uncertainty, so our new dedicated Covid-19 helpline is a welcome addition to our services.

"Many seafarers don’t know when they will sign-off and return home, others haven’t been able to start contracts due to lockdowns. They are worried about losing their income and anxious about loved ones – the toll on their mental health is apparent.

"We are also offering grants to help seafarers and their families whose incomes have been decimated through loss of work and would encourage those in need to get in touch."

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The helpline is a result of the charity’s Covid-19 emergency appeal, which has seen donations pour in from hundreds of individual supporters and shipping companies alike, including generous contributions from North P&I, Trinity House and West P&I.

Sandra continued: "We’ve had an incredible response to our ongoing Covid-19 emergency appeal and are so grateful for everyone’s support, but there is still so much to be done and the strain seafarers are under is ever increasing."

With lockdowns ongoing in many countries, the charity has ensured a continued service by offering virtual chaplaincy and welfare support, with physical ship visiting only taking place where regulations allow.

Seafarers can access a suite of practical resources produced by Sailors’ Society including an advice hub, Facebook support group and podcasts to help seafarers during the coronavirus crisis.

Shipping companies have also contacted Sailors’ Society, known globally for its award-winning wellness at sea programme, asking for help in supporting crews through the pandemic.

Seafarers and their family members can contact Sailors’ Society’s dedicated helpline by calling +1-938-222-8181 or instant chat via their website.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hellenicshippingnews.com


Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, May 8, 2020

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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