
Hampshire, UK, May 7, 2020 -- International maritime welfare charity Sailors’ Society has launched a dedicated helpline for seafarers and their families.
The confidential, 24 hour service is there to offer support and welfare to those worried or adversely affected by the coronavirus pandemic.
Sandra Welch, the charity’s COO and director of programme, said: "We’ve seen an increase in calls for help and advice of late and there’s a lot of uncertainty, so our new dedicated Covid-19 helpline is a welcome addition to our services.
"Many seafarers don’t know when they will sign-off and return home, others haven’t been able to start contracts due to lockdowns. They are worried about losing their income and anxious about loved ones – the toll on their mental health is apparent.
"We are also offering grants to help seafarers and their families whose incomes have been decimated through loss of work and would encourage those in need to get in touch."
The helpline is a result of the charity’s Covid-19 emergency appeal, which has seen donations pour in from hundreds of individual supporters and shipping companies alike, including generous contributions from North P&I, Trinity House and West P&I.
Sandra continued: "We’ve had an incredible response to our ongoing Covid-19 emergency appeal and are so grateful for everyone’s support, but there is still so much to be done and the strain seafarers are under is ever increasing."
With lockdowns ongoing in many countries, the charity has ensured a continued service by offering virtual chaplaincy and welfare support, with physical ship visiting only taking place where regulations allow.
Seafarers can access a suite of practical resources produced by Sailors’ Society including an advice hub, Facebook support group and podcasts to help seafarers during the coronavirus crisis.
Shipping companies have also contacted Sailors’ Society, known globally for its award-winning wellness at sea programme, asking for help in supporting crews through the pandemic.
Seafarers and their family members can contact Sailors’ Society’s dedicated helpline by calling +1-938-222-8181 or instant chat via their website.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hellenicshippingnews.com
Published: Friday, May 8, 2020
2.) | Auraya EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
5.) | Consilium Software Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
6.) | eGain Corporation eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
8.) | OpsTel Services SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall