News : Sainsbury’s Bank Acquires New Contact Centre Premises
Rosyth, Scotland, Aug 06, 2014 -- Sainsbury’s Bank has acquired a new premises in Fife to house contact centre staff transferring over from Lloyds Banking Group.
The 21,000 sq ft Caledonia House is a two-floor office building located at Innova Campus, Rosyth.
Sainsbury’s Bank said the purchase, the value of which has not been disclosed, follows the purchase by J Sainsbury Plc of Lloyds Banking Group’s stake in Sainsbury’s Bank earlier this year.
As a result, 270 Lloyds Banking Group contact centre staff will transfer across to Sainsbury’s Bank.
The new Caledonia House premises is expected to be operational by the summer of 2015, and staff will then transfer over from current locations in nearby Pitreavie and Rosyth.
Peter Griffiths, Sainsbury’s Bank chief executive, said: "These are exciting times for the Bank and today’s announcement underlines our long-term commitment to our customer services colleagues, operation and customers.
"We promised our talented and committed customer services colleagues that we’d find them a great new home nearby, and we’re delighted to have acquired this site so close to their current location."
Sainsbury’s Bank currently has offices in Edinburgh’s South Gyle Business Park and in Holborn, London.
J Sainsbury Plc says it is also plans to open a new convenience store in Rosyth in Spring next year, close to the new contact centre.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keys To Technology
More Editorial From Sainsbury's Bank
About Sainsbury's Bank:
Sainsbury's Bank is a 50:50 joint venture between J Sainsbury (a leading UK food retailer) and Bank of Scotland (a subsidiary of Lloyds Banking Group). Sainsbury’s was the first major British supermarket to open a bank, commencing trading on 19 February 1997. A full banking licence was granted by The Bank of England in January 1997. It operates under its own banking license issued by the FSA, separate from Bank of Scotland and Lloyds Banking Group.
About Lloyds Banking Group:
Lloyds Banking Group plc is a major British financial institution formed through the acquisition of HBOS by Lloyds TSB in 2009.
Published: Thursday, August 7, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.