News : Sales and Customer Service Over Video, by BrightPattern
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in ServicePattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve customer satisfaction.
Video customer service from mobile phones and tablets is one example, providing human touch in such applications as elderly care, or in high-end customer support.
"Video is a cool way to warm up cold computer interface" said Konstantin Kishinsky, CEO of Bright Pattern, "for both customer service and sales it helps to build trust faster and receive valuable personal feedback. All customers are different: a businessperson, a family, or a retired couple, for example, – video lets a representative to see who they are talking to, how they react, and select the winning approach".
Today's Tip of the Day - What Does Your Business Need?
More Editorial From Bright Pattern Inc
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, November 21, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...