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News : Sales and Customer Service Over Video, by BrightPattern
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in ServicePattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve customer satisfaction.
Video customer service from mobile phones and tablets is one example, providing human touch in such applications as elderly care, or in high-end customer support.
"Video is a cool way to warm up cold computer interface" said Konstantin Kishinsky, CEO of Bright Pattern, "for both customer service and sales it helps to build trust faster and receive valuable personal feedback. All customers are different: a businessperson, a family, or a retired couple, for example, – video lets a representative to see who they are talking to, how they react, and select the winning approach".
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More Editorial From Bright Pattern Inc
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, November 21, 2014