News : Sales and Customer Service Over Video, by BrightPattern
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in ServicePattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve customer satisfaction.
Video customer service from mobile phones and tablets is one example, providing human touch in such applications as elderly care, or in high-end customer support.
"Video is a cool way to warm up cold computer interface" said Konstantin Kishinsky, CEO of Bright Pattern, "for both customer service and sales it helps to build trust faster and receive valuable personal feedback. All customers are different: a businessperson, a family, or a retired couple, for example, – video lets a representative to see who they are talking to, how they react, and select the winning approach".
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Published: Friday, November 21, 2014