News : Sales and Customer Service over Video, by BrightPattern
San Bruno, CA, Nov 18, 2014 -- Bright Pattern announces the incorporation of video channels for sales and customer service as part of the Rich Contact Experience functionality (combination of media channels over a single customer connection) in the ServicePattern cloud contact center platform.
Generally available in Q1 2015.
"Video is a hot way to warm up the cold computer interface" said Konstantin Kishinsky, CEO of Bright Pattern, "for both customer service and sales it helps build trust faster and instantly provides valuable personal feedback and creates the rapport desired with your customers. All customers are different: a businessperson, a family, or retired couple, for example, – video allows a representative to see who they are talking to, how they react, and empowers teams to select the winning approach to bring the customer experience to the next level".
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Published: Wednesday, November 19, 2014