News : Sales and Customer Service over Video, by BrightPattern
San Bruno, CA, Nov 18, 2014 -- Bright Pattern announces the incorporation of video channels for sales and customer service as part of the Rich Contact Experience functionality (combination of media channels over a single customer connection) in the ServicePattern cloud contact center platform.
Generally available in Q1 2015.
"Video is a hot way to warm up the cold computer interface" said Konstantin Kishinsky, CEO of Bright Pattern, "for both customer service and sales it helps build trust faster and instantly provides valuable personal feedback and creates the rapport desired with your customers. All customers are different: a businessperson, a family, or retired couple, for example, – video allows a representative to see who they are talking to, how they react, and empowers teams to select the winning approach to bring the customer experience to the next level".
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, November 19, 2014