News : Sales Reps Can Now Tap Salesforce's Predictive CRM Smarts in Outlook
San Francisco, CA, USA, March 10, 2016 -- Almost exactly a year ago Salesforce launched an app that brings CRM data into Microsoft's Outlook email software, and on Thursday it made a like-minded move with its SalesforceIQ Inbox product for what it calls "relationship intelligence."
Already available for Gmail, SalesforceIQ Inbox aims to give sales representatives access to SalesforceIQ's predictive technology right from their email inbox, allowing them to connect email, Salesforce CRM and customer social data more easily.
The new integration is part of an ongoing strategic partnership between Salesforce and Microsoft. Other joint solutions from the two companies include Files Connect integration with SharePoint, OneDrive for Business and Skype for Business Integration with Salesforce Lightning Experience.
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Monday, March 14, 2016