#contactcenterworld, @salesforce
San Francisco, CA, USA, Aug. 10, 2020 - Salesforce (NYSE: CRM), a global provider in CRM, announced a strategic relationship with CVS Health (NYSE: CVS) that will allow customers to use each company's COVID-19 return to work and campus solutions together, as they transition employees and students back to worksite and campus locations. The offering will enable customers to use Salesforce Work.com workplace management capabilities, including wellness monitoring and manual contact tracing solutions, informed by CVS Health's Return Ready, a COVID-19 testing solution, to support comprehensive reopening strategies for customers and their stakeholders.
Both companies launched separate solutions to help organizations strengthen their response to COVID-19. Salesforce created Work.com, a suite of applications and advisory resources, to help businesses reopen their workplaces while prioritizing the health of their stakeholders. CVS Health launched Return Ready, providing organizations with the flexibility of choosing from multiple COVID-19 testing options—from testing with licensed professionals onsite at the workplace to testing at one of the more than 1,800 CVS Pharmacy COVID-19 drive-thru testing locations.
"While COVID-19 testing is an important tool to responsibly reopen worksite and campus locations, a comprehensive strategy requires wellness monitoring and contact tracing to help prevent an onsite outbreak and spread of the virus," said Troyen Brennan, M.D., M.P.H., Chief Medical Officer of CVS Health. "While there are a lot of COVID-19 tools hitting the market, the Work.com capabilities use the latest science and technology, and we believe together, with our Return Ready testing solution and clinical protocols, we can help our customers activate a comprehensive plan to return and maintain critical populations onsite."
Complementary Services Enable Integrated Process
Salesforce and CVS Health are providing complimentary return to work and campus solutions through a data and workflow model that can be integrated in one centralized place when enabled by customers using the Work.com Workplace Command Center.
"Testing and manual contact tracing are key factors for organizations to reopen their shared locations and other shared spaces safely," said Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce. "Together, Salesforce and CVS Health are able to help organizations access solutions and services to help decrease the risks that individuals face as they transition back to their worksite and campus locations."
#contactcenterworld, @salesforce
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Salesforce:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
About CVS Health:
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 80 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable and effective ways.
Published: Tuesday, August 11, 2020
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