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News : Salesforce Announces Digital 360--Transforming Customer Engagement for the All-Digital, Work from Anywhere World

#contactcenterworld, @salesforce

San Francisco, CA, USA, Sept, 2020 -- Salesforce (NYSE: CRM), a global provider in CRM, announced Digital 360, bringing together key components and new innovations in the Salesforce Customer 360 platform to help digital providers transform their customer engagement and accelerate growth in the all-digital, work-from-anywhere world. 

New product innovations for Digital 360 include Customer 360 Audiences, a customer data platform for marketers to unify, segment and activate all of their customer data; Commerce Cloud Payments, an out-of-the-box payment solution powered by Stripe; and Experience Cloud to build CRM-powered digital experiences, fast.

"Every company has gone digital overnight because of the pandemic," said Adam Blitzer, EVP & GM, Digital. "With Digital 360, we're delivering the full power of Salesforce tailored to digital leaders—our products, ecosystem, learning and expert services—enabling them to move with the speed, agility and scale they need to operate at Black Friday levels every single day."

"Our collaboration with Salesforce has supported Sonos' ability to scale and accommodate a massive influx in business to our e-commerce site as we focus on selling directly to our customers," said Lindsay Whitworth, Sr. Director Global Direct-to-Consumer at Sonos. "As a result, we've been able to deliver relevant, personalized engagement at scale using campaigns and data-driven insights."

"The surge in digital commerce is creating an imperative for all companies to adapt to a changed economy," commented Mike Clayville, Chief Revenue Officer at Stripe. "We're excited to team up with Salesforce to make it easier for any business—from fast-growing brands to the largest global enterprises—to create new kinds of commerce experiences, reach new customers, and optimize digital channels."

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Monday, September 28, 2020

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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