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Joao Kuntz
Chief Business Development Officer
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Senior Manager Client Operations
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Dijital Customer Acquisition Senior Manager
Atif Mehmood
Contact Center & Retention Business Head

News : Salesforce Awards Customer Excellence in South Africa

#contactcenterworld, @salesforce

Cape Town, South Africa, Feb 1, 2024 - Salesforce (NYSE: CRM), a global provider in CRM, has announced the winners of its annual Salesforce Customer Appreciation Awards 2024 across eight categories. The awards took place at the 12 Apostles Hotel in Cape Town, where the winners were recognised for their success around digital transformation.

Salesforce adds that this comes at a time when the global CRM provider has announced several partnerships including Meta and WhatsApp that allow Salesforce customers to connect with their customers and build new messaging experiences.

"Celebration of our customers is important as we continue to raise the bar and recognise that technology and business are moving at a pace we've never seen before," says Zuko Mdwaba, Salesforce area vice president / Africa executive and South Africa country leader.

"The biggest trend we are seeing in the year ahead is generative AI, which is being embedded in all the technologies we use. In the past year, we secured partnerships with Google, Amazon, Snowflake, TikTok, Met and Whatsapp, to name a few. We have come together to share, inspire and build community," Mdwaba says.

"The growth we're seeing in South Africa is significant and speaks to the need for solutions that support organisations in putting their customers at the heart of their business. This is an opportunity to applaud the success of our customers and for Salesforce to continue to support our customers' journey," adds Mdwaba.

The following recognitions were awarded:
1. Dream Team Award

Celebrates exceptional teamwork and outstanding achievement
Winner: Cape Union Mart
Award received by Grant de Waal, Cape Union Mart CIO and e-commerce executive

2. Pioneer Award

This award recognises teams that are innovative and industry disruptors ahead of their competitors
Winner: Overberg Agri
Award received by Henry Steyn, Overberg head of innovation

3. Customer Experience Award

This award recognises the delivery of exceptional customer experiences
Winner: Retail Capital
Award received by Alex Corrin, retail capital head of marketing, technology and customer experience

4. Platform Powerhouse Award

This award recognises connected Salesforce solutions to amplify customer impact
Winner: Multichoice
Award received by Ryan Smith, Mulitchoise head of personalisation, data science

5. Trailblazer Award

Those who are not scared to take risks and follow a project from start to finish
Winner: Pepkor
Award received by: Nicky Simmons, Pepkor programme manager

6. Building Community Award

This award recognises organisations for impactful social-economic work contributing to African communities
Winner: Takealot
Award received by: Yaeesh Moosa, Takealot head of marketplace

7. Thought Leadership Award

This award recognitions demonstration to shape and influence leaders within the community
Winner: Clicks
Award received by: Melanie Van Rooy, CMO, Clicks

8. Certified MVP Award

This award recognises an individual who has made a substantial impact to the success of a programme
Winner: Standard Bank
Received by: Akhona Mafenuka, Standard Bank marketing cloud design lead

"These awards are a means for us to highlight the value of our customers as a key part of who we are as an organisation. It is a demonstration of how we achieve success now by working together and ensuring the customer is always at the centre of our focus," Mdwaba concludes.

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent

About Salesforce:
Company delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as changed how applications are delivered.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

Read today's tip or listen to it on podcast.

Published: Friday, February 2, 2024

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2024 Buyers Guide Recruitment Products/Services


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
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Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

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