News : Salesforce Brings Together Desk.com and SalesforceIQ
San Francisco, CA, USA, Nov. 12, 2015 -- Salesforce [NYSE: CRM], a Customer Success Platform, announced a new integration between Desk.com and SalesforceIQ that delivers smarter customer service and sales for SMBs. Now, Desk.com and SalesforceIQ for Small Business, are coming together to improve service and sales teams.
"Small businesses may have fewer resources than their larger counterparts, but with Salesforce, SMBs have a competitive advantage. By bringing together SalesforceIQ and Desk.com, we're helping them deliver smarter customer engagement to fuel their growth," said Leyla Seka, general manager and senior vice president of Desk.com, Salesforce.
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
Published: Monday, November 16, 2015