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News : Salesforce Delivers Field Service Lightning
San Francisco, CA, USA, March 15, 2016 -- Salesforce (NYSE: CRM), the Customer Success Platform and CRM company, delivered Field Service Lightning, a new field service solution built for today's connected world. Harnessing signals from connected devices and customer data from Salesforce, Field Service Lightning is an approach to field service that is built for mobile and the Internet of Things (IoT). With Field Service Lightning, companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
"We are just beginning to see what customer service can look like in the era of mobile and IoT," said Mike Milburn, SVP and GM, Service Cloud, Salesforce. "Field Service Lightning gives companies the ability to reinvent their approach to service by connecting the phone to the field on a single platform, resulting in an amazing customer experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From SalesForce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Friday, March 18, 2016