News : Salesforce Delivers Field Service Lightning
San Francisco, CA, USA, March 15, 2016 -- Salesforce (NYSE: CRM), the Customer Success Platform and CRM company, delivered Field Service Lightning, a new field service solution built for today's connected world. Harnessing signals from connected devices and customer data from Salesforce, Field Service Lightning is an approach to field service that is built for mobile and the Internet of Things (IoT). With Field Service Lightning, companies can now unite customers, connected devices, agents, dispatchers, and employees in the field with one powerful service platform to deliver a seamless customer experience from phone to field.
"We are just beginning to see what customer service can look like in the era of mobile and IoT," said Mike Milburn, SVP and GM, Service Cloud, Salesforce. "Field Service Lightning gives companies the ability to reinvent their approach to service by connecting the phone to the field on a single platform, resulting in an amazing customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, March 18, 2016