News : Salesforce Delivers LiveMessage for Service Cloud
San Francisco, CA, USA, Dec 13, 2016 -- Salesforce [NYSE: CRM], a Customer Success Platform and CRM company, delivered LiveMessage, ushering in conversational service through its Service Cloud. LiveMessage personalizes service communication by providing any company with the ability to engage customers via messaging apps like Facebook Messenger or SMS/MMS, directly within Service Cloud. Companies can either use Service Cloud Bots to streamline the information gathering process or easily integrate 3rd party bots via Bring Your Own Bot (BYOBot) to accelerate their transformation to conversational service.
"Customer service will fundamentally change with the explosion of mobile messaging apps. The best customer service today is conversational and on the customer’s terms," said Mike Rosenbaum, EVP, CRM Apps, Salesforce. "LiveMessage seamlessly blends CRM and mobile messaging in an intuitive way that’s easy for companies to deploy."
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Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Friday, December 16, 2016
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