Bengaluru, India, Jan 19, 2021 -- Salesforce Inc. has invested in Darwinbox, an enterprise human resources (HR) technology platform, via its investment arm Salesforce Ventures. This is the first investment by Salesforce in an Indian venture.
"Cloud adoption in Asia is growing at a monumental pace and the pandemic has only further amplified the importance of going digital," said Alex Kayyal, partner and head, international, Salesforce Ventures.
"Darwinbox is delivering innovation for Asia’s leading enterprises and has emerged as a platform of choice," he said.
"More and more enterprises are abandoning legacy offerings in favour of our modern, agile human capital management platform that helps them stay ahead of change," Paleti said. "We will work with Salesforce closely to maximize value for our customers, continue building out our product stack, and accelerate global expansion," he said.
Darwinbox had capital on its balance sheet and wasn’t actively looking for an investor, but the value that Salesforce adds to its journey is "monumental", Paleti said.
The latest investment round follows the company’s Series B round, raised in September 2019 and led by Sequoia Capital India with participation from existing investors Lightspeed India, Endiya Partners, and 3one4 Capital.
"In the next 1-2 years, we want to build a great product story from India, heavily invest in deep tech and product, and build out data analytics capabilities by leaning on Salesforce to actually maximise value for clients," Paleti said.
"India is home to one of the world's youngest population and, by 2050, it is expected to account for more than 18% of the global working age population," said Arundhati Bhattacharya, chairperson and chief execuitve, Salesforce India. "This makes technology platforms such as Darwinbox, which focus on workforces, incredibly important," she said.
Posted by Veronica Silva Cusi, news correspondent
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, January 20, 2021
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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Execute automated actions based on words spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
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It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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