#contactcenterworld, @salesforce
San Francisco, CA, USA, April 26, 2021 -- Salesforce [NYSE: CRM], a global provider in CRM, announced that for the eighth consecutive year it has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.
Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. Additionally, the IDC data shows that Salesforce is the market share leader in IDC's segments for sales applications, customer service applications, marketing applications, model-driven application platforms and enterprise community applications.
"Digital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world," said David Schmaier, President and Chief Product Officer, Salesforce. "The latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways."
#contactcenterworld, @salesforce
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Salesforce:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
About International Data Corporation:
International Data Corporation, an American market research, analysis and advisory firm, specializes in information technology, telecommunications, and consumer technology.
Published: Wednesday, April 28, 2021
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