News : Salesforce Positioned in the Leaders Quadrant of the Magic Quadrant for CRM
San Francisco, CA, USA, May 11, 2017 -- Salesforce [NYSE: CRM], an enterprise software company, announced that for the ninth consecutive year, Gartner, Inc. has positioned Salesforce as a Leader in its May 2017 Magic Quadrant for CRM Customer Engagement Center (CEC). Placement was given to Salesforce for Service Cloud, which empowers companies to deliver intelligent, personalized and seamless customer experiences across every channel.
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"We believe Salesforce's nearly decade-long run as a leader is validation of our incredible customer success and continued innovation in the customer service market," said Adam Blitzer, EVP & GM, Salesforce Sales and Service Clouds. "With new Einstein AI-powered features, Service Cloud arms teams with the insights and tools they need to build deeper, more meaningful relationships and, ultimately, create customers for life."
According to Gartner, "this Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs) ranging from the very small (fewer than 20 agents), to the averagely sized (50 agents) and the very large, distributed centers (over 10,000 agents)."
#contactcenterworld, @salesforce, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, May 12, 2017
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