News : Salesforce Service Cloud Named a Leader by Independent Research Firm
#contactcenterworld, @salesforce, @forrester
SanFrancisco Jan. 7, 2016 -- Salesforce (NYSE: CRM), a CRM company, announced Salesforce Service Cloud was named a leader by Forrester Research in its reports, The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015, and The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015.
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Salesforce received the highest marks for the Strategy category in the Enterprise Wave and Midsize Wave reports. Both reports recognized how, "Salesforce shines in customer service with a rich strategy and solid execution. Salesforce’s vision focuses on getting customers up and running in customer service quickly. It provides strong support for both B2B and B2C business models. Its SaaS-based service provides first-rate case management capabilities, as well as a robust omni-channel lineup that is especially strong in emerging channels such as social customer service and chat tools."
Posted by Laura Collins, Editorial Management
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Tuesday, January 12, 2016
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