San Francisco, CA, USA, Sept, 2023 - Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and businesses to build flexible, omni-channel customer engagement applications, and AI-based customer service agents.
Upon close of the acquisition, Airkit.ai will become a part of Service Cloud and continue to be led by Adam Evans, Co-Founder and CTO of Airkit.ai. Prior to Airkit.ai, Adam was the Co-Founder and CTO of RelateIQ, acquired by Salesforce in 2014, and became a key part of Sales Cloud Einstein.
"The future of customer engagement will be powered by a new set of AI-driven customer experiences," said Bill Patterson, EVP & General Manager of C360 Applications at Salesforce. "Adam and team have a strong understanding of the Customer 360 Platform and are some of the best technologists we have worked with in helping Salesforce customers connect with their own customers in a whole new way. We are excited to bring the Airkit.ai team back to Salesforce where they have a strong track record of innovation and a focus on customer success."
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"The future of customer engagement will be powered by a new set of AI-driven customer experiences. -- Bill Patterson, EVP & General Manager of C360 Applications at Salesforce
The addition of Airkit.ai to Salesforce will also help Service, Sales, Marketing and Commerce teams move faster into the future of customer engagement in the era of AI.
"In the world of Generative AI, it’s clear we need new types of experiences that provide opportunities to transform the engagement experience," said Adam Evans, Airkit.ai Co-founder and CTO. "At Airkit.ai, we’ve been doing this since our inception, and view Salesforce, the customer company, as a perfect fit for Airkit.ai, the experience company."
"In the world of Generative AI, it’s clear we need new types of experiences that provide opportunities to transform the engagement experience. - Adam Evans, Airkit.ai Co-founder and CTO
Posted by Veronica Silva Cusi, news correspondent
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, September 25, 2023
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