News : Salesforce Signs Definitive Agreement to Acquire ClickSoftware
San Francisco, CA, USA, Aug 7, 2019 -- Salesforce (NYSE:CRM), a global provider in CRM, announced it has signed a definitive agreement to acquire ClickSoftware, a provider in field service management solutions. The addition of ClickSoftware will empower every service employee from the contact center to the field to deliver more connected, intelligent customer service.
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"Delivering exceptional field service is an increasingly important priority for companies across industries with more than 70 percent of customer service leaders making significant investments to transform their mobile workforce," said Bill Patterson, EVP and GM of Salesforce Service Cloud. "Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers. We are thrilled to welcome the ClickSoftware team to Salesforce."
"Our mission has been clear since the beginning—to be the global leader in field service management and deliver significant value to our customers. Joining Salesforce provides a tremendous opportunity to accelerate this vision," said Mark Cattini, CEO of ClickSoftware. "As a part of Salesforce, we will be able to innovate faster, enabling our joint customers to deliver even better experiences to their customers. This is an exciting milestone, and I look forward to what we’ll deliver to our respective customers as one company after close."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
ClickSoftware is a provider of end-to-end service chain optimization solutions that maximize revenue and customer responsiveness while minimizing costs.
Published: Friday, August 9, 2019