News : Salesforce to Invest in its UK Business Over Five Years to Support Growing Customer Base
London, UK, June, 2018 -- Salesforce (NYSE: CRM), a global provider in CRM, plans to invest over the next five years to fuel the growth of its UK business. The company is making the announcement ahead of participating in Prime Minister May's Tech Investment Roundtable hosted at 10 Downing Street.
As part of this investment, Salesforce plans to increase headcount, data centre capacity and office space to support its rapidly growing customer base in the country.
"The UK is Salesforce's largest market in Europe and our commitment to driving growth, innovation and customer success in the region has never been stronger," said Marc Benioff, Chairman and CEO, Salesforce. "With this significant investment, we are well positioned to pursue the incredible opportunity for Salesforce, our customers and partners in the British market."
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Prime Minister Theresa May said: "Salesforce offers a wonderful example of the benefits a successful technology company can bring to the UK economy, and I welcome their continued investment which will create interesting and high-skilled jobs for our workforce. The UK is already home to some of the world's most innovative technology companies, and we will continue to drive investment in the sector through our modern Industrial Strategy."
"Salesforce has been a trusted partner for the digital transformation of our Contact Centre, which helped accelerate productivity and engagement across our teams," said Tony Ackroyd, Director of Operations & Customer Services, DVLA. "With Salesforce, we are able to deliver a leading experience to millions of drivers and vehicle owners across the UK and drive ongoing innovation across our customer service teams."
Today's news follows other recent Salesforce UK investment announcements. Last month the company opened its first European Salesforce Innovation Centre in Salesforce Tower London. The Salesforce Innovation Centre offers an immersive environment where companies can understand how to drive the digital transformation required to connect with customers in new and intelligent ways by leveraging cloud, social, mobile, AI and connected products with IoT.
With the opening of the new space, Salesforce is now operating across nine floors in Salesforce Tower London, with plans to open a new 'Ohana Floor' by the end of 2019. The Ohana Floor will offer a unique hospitality and networking space for employees and customers to foster collaboration and will be available to nonprofits on weeknights and weekends to host their own community events.
The Mayor of London, Sadiq Khan, said: "London is a global leader for technology innovation. Salesforce's continued investment and growth in London demonstrates the strength of our city's tech sector and its attractiveness to major international tech businesses. It also shows that London is very much open to international talent and investment."
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, June 18, 2018