News : Salesforce Unveils Lightning Customer Community
San Francisco, CA, USA, June 23, 2016 -- Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, announced Lightning Customer Community—establishing a new benchmark for web and mobile customer community experiences. New Lightning Customer Community empowers companies to create highly personalized and intelligent customer experiences that seamlessly extend data, files and processes from the Salesforce Customer Success Platform.
Salesforce first introduced Community Cloud in 2013, allowing companies to extend their brand experience through vibrant communities of customers. By combining social engagement with CRM data, Community Cloud made it possible to deliver the right information to consumers, at the right time. And today, Salesforce continues to raise the bar with Lightning Customer Community, the most advanced and intelligent community platform available. The re-imagined Lightning Customer Community includes many new features.
"In today's connected world, customers expect every experience to be fast, personal and seamless," said Mike Micucci, GM and SVP, Salesforce Community Cloud. "The new Lightning Customer Community is connected directly into the Salesforce Customer Success Platform, providing companies with the intelligence needed to exceed expectations and build deeper relationships with their customers."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Lightning Customer Community is generally available today with the purchase of any Community Cloud license.
Partner-built Lightning Components from CloudCraze and OSF Global Services are generally available today.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
More Editorial From Salesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, June 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...