News : Salesforce Unveils Lightning Customer Community
San Francisco, CA, USA, June 23, 2016 -- Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, announced Lightning Customer Community—establishing a new benchmark for web and mobile customer community experiences. New Lightning Customer Community empowers companies to create highly personalized and intelligent customer experiences that seamlessly extend data, files and processes from the Salesforce Customer Success Platform.
Salesforce first introduced Community Cloud in 2013, allowing companies to extend their brand experience through vibrant communities of customers. By combining social engagement with CRM data, Community Cloud made it possible to deliver the right information to consumers, at the right time. And today, Salesforce continues to raise the bar with Lightning Customer Community, the most advanced and intelligent community platform available. The re-imagined Lightning Customer Community includes many new features.
"In today's connected world, customers expect every experience to be fast, personal and seamless," said Mike Micucci, GM and SVP, Salesforce Community Cloud. "The new Lightning Customer Community is connected directly into the Salesforce Customer Success Platform, providing companies with the intelligence needed to exceed expectations and build deeper relationships with their customers."
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Lightning Customer Community is generally available today with the purchase of any Community Cloud license.
Partner-built Lightning Components from CloudCraze and OSF Global Services are generally available today.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Increase Spending Where It's Visible
More Editorial From Salesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, June 27, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...