San Francisco, CA, USA, July, 2023 - Salesforce announced general availability of Sales Planning, a new solution for Sales Cloud that makes it easy to build end-to-end plans fueled by CRM data. Sales Planning will allow companies to drive growth by efficiently distributing capacity, territories, quota, compensation, and more.
Following years of market and workforce disruption, 70% of sales leaders say their sales organization is taking fewer risks. The sales planning process helps companies reduce risk by evaluating potential go-to-market strategies, but the methods to find the optimal path have been filled with guesswork and roadblocks.
"Successful selling starts with a good plan, and the tools historically available haven’t delivered. Salesforce Sales Planning helps companies pivot quickly, removes friction from the planning process, and connects teams and data through a single source of truth. It expands the value of Sales Cloud, which combines the power of data, AI, and CRM to help every company drive revenue and connect with their customers." – Ben Brantly, VP and GM, Sales Performance Management
"Salesforce helps us automate and simplify the planning process. We anticipate saving thousands of hours, and it’s setting us up to be a more agile organization." – Todd Hanna, Director, Digital Solutions, Michelin
Posted by Veronica Silva Cusi, news correspondent
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, July 31, 2023
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment