News : Salesforce Unveils Service Cloud Lightning Snap-ins
San Francisco, CA, USA, May 25, 2016 -- Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, introduced Service Cloud Lightning Snap-ins to help companies provide connected, personalized service across any device. With Service Cloud Lightning Snap-ins, organizations of any size can now quickly deploy a contextual, modern service experience by just "snapping-in" capabilities such as Cases, Knowledge, Live Chat, SOS and Tap-to-Call to their mobile and web apps. Additionally, the Salesforce SOS Snap-in now has two-way video chat, empowering agents to quickly see and resolve customer issues.
"Customers today expect service that is smart, personalized and fast—wherever and whenever they are interacting with a brand," said Mike Milburn, GM and SVP of Service Cloud, Salesforce. "In today’s rapidly evolving service landscape, companies can turn to Service Cloud Lightning Snap-ins to ensure they are providing a modern, omnichannel service experience that harnesses the very latest technology has to offer."
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"Our mission at Suitsupply is to deliver a personal experience to suit every individual customer," said Martijn van der Zee, Marketing Director, Suitsupply. "Since shoppers are increasingly turning to digital and social channels in the overall customer journeys, our business needed a way to completely understand the customer and infuse the digital experience with the personal touch provided by our in-store professional stylists. Salesforce’s services like SOS allows our stylists to provide that personal experience - in a digital channel."
Posted by Veronica Silva Cusi, news correspondent
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