News : Salesforce Unveils Telehealth Solution for Salesforce Health Cloud
San Francisco, CA, USA, Aug 18, 2016 -- Salesforce (NYSE: CRM), a Customer Success Platform and CRM company, announced a telehealth solution for Salesforce Health Cloud, enabling two-way video chat that gives patients the ability to connect face-to-face with their care teams from any mobile device. Caregivers currently use Health Cloud to get a complete view of their patients, manage their care holistically and engage with them in new ways. Now, with two-way video chat for Health Cloud -- powered by Salesforce SOS -- providers can deliver more timely, convenient and contextual care, increasing overall patient satisfaction.
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"Consumers today expect to connect with their healthcare providers in the same way they FaceTime with family members. Providers who can provide the best platform for engagement -- on the devices patients use day-to-day -- will find the most success in this highly connected world," said Joshua Newman, M.D., GM, Salesforce Healthcare and Life Sciences. "By bringing two-way video to Health Cloud, we can both help patients get the engagement they’re craving and enable providers to improve outcomes at lower costs."
"Integrated patient care solutions represent the future of healthcare technology and present a massive opportunity for the industry to digitally transform and create a stronger relationship between patients, care providers and practitioners," said Robert Van Tuyl, chief innovation officer of Easter Seals Bay Area, a Salesforce Health Cloud customer. "Easter Seals Bay Area and Salesforce are collaborating to lead the way in the industry in terms of trailblazing better ways to deliver services, and we are excited to be a part of this next wave of healthcare innovation."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, August 23, 2016
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