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News : Salesforce Unveils Zero Copy Partner Network, an Ecosystem Committed to Secure, Bidirectional Zero Copy Integration

#contactcenterworld, @salesforce

San Francisco, CA, USA, Apr 25, 2024 – Salesforce (NYSE: CRM) announced the Salesforce Zero Copy Partner Network, a global ecosystem of technology and solution providers building secure, bidirectional zero copy integrations with Salesforce Data Cloud so that data can be actioned across the Salesforce Einstein 1 Platform. Salesforce also unveiled innovations including new zero copy support for open data lakes and lakehouses utilizing the Apache Iceberg open table format, as well as added zero copy support for ISV partners developing data kits to distribute their valuable data sets to Data Cloud customers.

"In today’s digital landscape, companies struggle with islands of data spread across various systems," said Brian Millham, President and Chief Operating Officer at Salesforce. "With this global ecosystem of partners, companies can access all of their data, no matter where it resides, and unlock the power of all of that data within Salesforce — creating more personalized customer interactions and establishing a foundation for trusted AI, in less time and at lower cost."

With this global ecosystem of partners, companies can access all of their data, no matter where it resides, and unlock the power of all of that data within Salesforce — creating more personalized customer interactions and establishing a foundation for trusted AI, in less time and at lower cost.
Brian Millham, President and Chief Operating Officer at Salesforce

Most companies juggle multiple systems to manage their business, but only 28% of applications are connected, and over 80% of business leaders struggle with data fragmentation and data silos. To fully understand the complete customer journey, it is necessary to bring this data together into a 360-degree view of the customer. However, the challenge lies within the scattered data, making it difficult to consolidate, generate insights, and feed the data back into the engagement systems.

New integrations with Microsoft

Salesforce announced an expanded partnership with Microsoft to enable zero copy Data Cloud integrations using Microsoft Azure.

Salesforce and Microsoft are jointly working to give customers the ability to access their critical business data in Azure Synapse and bidirectional zero copy data access with Microsoft Fabric and Salesforce Data Cloud. This marks a significant evolution in the partnership between Microsoft and Salesforce, focused on delivering joint customer value in the age of trusted data and AI.

Data Cloud will soon extend zero copy data access to any open data lake or lakehouse that stores data in Iceberg or can provide Iceberg metadata for its table. This gives customers more options with zero copy support for an even larger ecosystem of data platforms and custom data lakes.

Heroku will soon empower developers, including partners in the Salesforce Zero Copy Partner Network, who use both Heroku and Data Cloud to unlock the full potential of their relational data. 

"Millions of donors worldwide are crucial to the success of St. Jude Children’s Research Hospital and the integrity of our data is top priority. Our implementation of Data Cloud allows us to consolidate and access our donor data from various systems and applications. We are excited to partner with Salesforce in extending this implementation with the Salesforce Zero Copy Partner Network, which lets us choose the technology partner we prefer to connect our organizational donor data directly into Data Cloud — no more copying data between platforms or building expensive data transfer pipelines. This will save us significant time and help us provide personalized experiences to our donors, while also ensuring their information remains in a trusted and secure environment." – David Jacques, Chief Information Officer, St. Jude Children’s Research Hospital

"Every organization is racing to unlock the power of data with a strong digital core on the cloud to enable AI to be pervasive across the enterprise. Accenture is helping our clients use Data Cloud to connect their data, make insights more accessible, and create personalized customer experiences, building a solid foundation for AI." – Stephanie Sadowski, global lead of the Accenture Salesforce Business Group, Accenture

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.salesforce.com


About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Friday, April 26, 2024

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2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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