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News : Salesforce.com Named #1 CRM Software Provider in Gartner's Report
San Francisco, April 29, 2014 -- Salesforce.com announces that, for the second consecutive year, it has been named the #1 CRM software provider in Gartner Inc.'s latest worldwide CRM market share report, entitled "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013." Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor. In the report, Gartner also notes: "High levels of end-user investment in digital marketing and customer experience initiatives across all CRM segments drove revenue over $20 billion. At 13.7% AGR (adjusted gross revenue) for 2013, CRM was the top software revenue growth market for all enterprise software markets."
Comments on the News "We believe salesforce.com's CRM market share leadership is a reflection of the consistent innovation we deliver to our customers," said Keith Block, president and vice chairman, salesforce.com. "We also believe the growth and adoption of the Salesforce1 CRM Platform is unprecedented, as more and more companies are unlocking completely new ways to connect with their customers in today's social, mobile, cloud and connected world."
Posted by Veronica Silva Cusi, news correspondent
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Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Thursday, May 1, 2014